Get in Touch with the Localist Team
We are available Monday – Friday, 9 AM – 5 PM ET. If you’re contacting us during these hours, then you should be hearing from us shortly.
Note: For the speediest resolution, double check your spam folder in case our response was sent there. Additionally, add firstname.lastname@example.org to your email contacts, and/or whitelist email@example.com to ensure emails arrive in your inbox.
Ask us a question
I am a Platform Admin/Main Contact with a question
I am an Admin with a question
Get the best help possible
While Localist is here to help, with respect to your organization’s Calendar Team, we typically can’t make changes on your behalf, or provide insight on how your calendar is being managed. To ensure the best assistance, reach out to your organization’s Calendar Team instead of Localist Support if you have questions regarding the following:
- Branding or other visual changes
- Calendar Training outside of what’s available in the Knowledge Base
- Permission assignments or updates for yourself or a member of your team
- Custom Widget template creation
- Classification additions or updates including Filters, Groups, Departments, or Places
I have an idea or a suggestion
Have an idea that would make Localist even better for you and fulfills this mission? Share your idea directly with our product team here. If your suggestion makes it to our Public Roadmap, you can upvote it, and any other feature on the board, as a way to communicate with our product team that this is something you’d like them to explore further.
Theme Repository Request
Report a bug or error
I need to report a bug or something is broken
I see a “connection not secure” message on my platform (SSL/HTTPS)
Seeing this error means that your platform’s SSL Certificate (HTTPS) has expired. Updating your SSL certificate is self-serve in Localist. Follow the instructions on our Custom Domain/SSL documentation to update.
– NOTE –
The person listed as your platform’s main contact will receive an email alerting them of the upcoming expiration 30 days before the certificate expires. If you need to update who the main contact is, contact us via firstname.lastname@example.org with the name & email of the new main contact for your organization.