Reporting a Bug or Error

If you are using the platform and a feature is not reacting or functioning as expected or as seen before, this could be a possible bug.

If you receive and actual message page, such as a 500, 404, or heavy load, this would be an error.


How to Report to Localist

Email as many of the following items as possible to support@localist.com:

Error

  • URL of the error page
  • What action produced the error page
  • Time of the error
  • Browser and browser version
  • System you are using
  • If known:  have other users on different systems/browsers experienced the error?
  • Screenshot of the error

Bug

  • What’s happening that isn’t the intended functionality
  • Steps taken that produced the bug
  • Time
  • Browser and browser version
  • System you are using
  • If known:  have other users on different systems/browsers experienced this bug?
  • URL to event, calendar page, place, group, etc. where the bug appears
  • Name of the user who is experiencing the bug

Fix Time

Localist does not place bug fixes on hold to be deployed as a larger scheduled software update and many fixes are deployed the same day. After sending the details to support@localist.com, someone will be in touch to ask additional questions or let you know when you can expect a resolution. If a timeframe is not given, you will receive an update when a fix has been pin pointed.